We Answer When You Call
You've spent time and money recruiting. You've reviewed candidates, conducted interviews, narrowed the field, and reached the employment background screening stage. Then a question comes up — and the last thing you want is an endless automated phone menu.
Sometimes you just need a person
Background screening can involve records from many jurisdictions, and terminology, court processes, and reporting practices are not always identical from one location to another. A report may contain information that is unfamiliar to a hiring team or raise a question about what happens next. In those moments, access to knowledgeable support matters.
We Answer When You Call
Accurate Screens has built its client experience around a straightforward philosophy: We Answer When You Call. Our goal is to connect clients with their assigned Account Manager or another knowledgeable team member who understands the screening process and can help clarify the information in front of them.
Support matters in a technology-driven industry
Technology has made background screening faster and easier to manage, but a platform cannot anticipate every question an employer may have. Hiring teams may need help understanding terminology, checking the status of a screening, identifying the next step, or locating resources related to their responsibilities.
There are limits to what a screening provider should decide
Background screening companies provide information, but the employer remains responsible for employment decisions. Accurate Screens is not legal counsel, and questions about how a particular law applies to a hiring decision should be reviewed with qualified legal counsel. What we can do is help clients understand the screening process, explain the information being reported, and point them toward relevant resources.
Service is part of the screening experience
Employers should not have to choose between technology and responsive support. An efficient screening process should make routine tasks easier while still giving clients access to real assistance when something requires attention. Because sometimes the most valuable feature is not another automated tool — it is having someone answer when you call.
Contact Accurate Screens to learn more about our employment background screening services and client-focused support.
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